Frequently Asked Questions
Q: What countries do you ship to?
A: DollarGolf.com ships in the United States only
Q: What are your shipping methods and charges?
A: We offer United States Postal Service (USPS) at the lowest possible rates
Q: How long does it take to process and ship my Golf Balls?
A: The processing time for all golf ball orders will be 1-2 business days
Q: How can I check and track the status of my order?
A: You will receive a USPS tracking number in your order confirmation email. This will allow you to follow the Package in transit until it has delivered.
Q: Is shipping free?
A: We offer free shipping on our 5-Golf Ball sampler pack. All other orders are a flat rate fee of $5.00
Q: How is it that your golf balls retail for only one dollar?
A: We eliminated the third and or fourth party wholesaler. We buy our golf balls directly from the manufacturer eliminating the middlemen passing these savings along to you…the customer and thus giving you the best possible price.
Q: Where is your store?
A: We do not have a brick and mortar storefront. We are an online ecommerce business open 24 hours a day 365 day a year. Our offices and shipping facility are in Millbury, Massachusetts.
Q: What is your return policy?
A: DollarGolf.com will provide a full refund on unused items within 30 days of delivery. Refunds will be credited back onto the original form of payment.
Q: I'm a first-time customer, how do I place an order?
A: Simply select your items and start the normal checkout process. From there, you can either create an account, or checkout as a guest.
Q: What methods of payment do you accept?
A: We currently accept Shopify Payments - Visa, MasterCard, American Express, and Discover credit/debit cards. We also accept PayPal.
Q: How do I determine what my billing address is?
A: Your billing address is the address that your bank/credit card company sends your bill to every month.
Q: Why was my payment declined?
A: The most common reason is that the billing information you provided does not exactly match the information that your credit card company has on file. The street addresses may not match where the credit card statement is mailed to…In most cases, if you contact customer service at 774-473-9997, a representative can give you further information as to why your payment was not approved.
Q: Can I place an order over the phone?
A: Yes…You can always place orders over the phone by calling customer service at 774-473-9997
Q: Do you gift wrap?
A: Yes…ask for it in special instructions!
Q: What are your business hours of operation?
A: Our customer service department is open Monday-Friday 9:30am-5pm EDT, and Saturday/Sunday 10am-3pm EDT.